Your satisfaction is guaranteed - return within 14 days after delivery, hassle-free.

If you’d like to return your order, simply follow these steps:

1. Check our return policy to ensure your item is eligible for return (e.g., within the return window and in its original condition).
2. Contact our customer support team via email to initiate the return. Provide your order number and reason for the return.
3. Receive instructions from our team.
4. Pack the item securely in its original packaging (or similar protective packaging) and include all original accessories or manuals.
5. Ship the item back using the provided instructions.
6. Once we receive and inspect the returned item, we will process your refund or exchange within 3 business days.

For more details on eligibility and timelines, please review our full Return Policy.

Depending on your location, the entire return process can take between 3 and 10 working days.

The shipping cost for the return will be covered by you.

The returns will sent to Hora Factory, Hora S.A., 3 Salcâmilor, 545300, Reghin, România