How many days do I have to return my order?
Your satisfaction is guaranteed - return within 14 days hassle-free.
What should I do if I want to return my order?
If you’d like to return your order, simply follow these steps:
- Check our return policy to ensure your item is eligible for return (e.g., within the return window and in its original condition).
- Contact our customer support team via email to initiate the return. Provide your order number and reason for the return.
- Receive instructions from our team.
- Pack the item securely in its original packaging (or similar protective packaging) and include all original accessories or manuals.
- Ship the item back using the provided instructions.
- Once we receive and inspect the returned item, we will process your refund or exchange within 3 business days.
For more details on eligibility and timelines, please review our full Return Policy.
How long does it take to process a return?
Depending on your location, the entire return process can take between 3 and 10 working days.
Who covers the return shipping cost?
The shipping cost for the return will be covered by you.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h