Everything you need to know about your order and shipment.
Orders
How do I order my Nobl guitar?
Ordering your Nobl guitar is quick and easy! Follow these steps:
- Click “Order now” button on the homepage.
- Click the “Checkout” button.
- Enter your shipping information and choose your preferred shipping method.
- Proceed to the payment page where you can select your payment method (credit card, Apple Pay, Google Pay, etc.).
- Review your order details and click “Place Order” to complete your purchase.
- You’ll receive a confirmation email with your order details and a tracking number once it ships.
If you have any issues during the process, feel free to contact our support team for assistance!
How long does it take to process my order?
We typically process orders within 1-2 business days. Once your order is placed, you’ll receive a confirmation email, and our team will begin preparing your items for shipment.
You’ll receive a notification with a tracking number once your order has shipped. If you have any questions about your order status, feel free to reach out to our customer support team.
Can I check my order's status?
Yes, you can easily check the status of your order by clicking on the tracking number's link received by email. You can always contact us for more details.
Can I cancel my order?
You can cancel your order if it has not yet been shipped. To cancel your order:
- Contact our customer support team as soon as possible. Provide your order number and request to cancel your order.
- If your order is still in the processing stage, we will cancel it and issue a refund to your original payment method.
- If your order has already been shipped, we may not be able to cancel it. In this case, you can return the item according to our Return Policy once you receive it.
For any urgent requests or issues, please reach out to us promptly to increase the chances of successfully canceling your order.
Shipping & Delivery
What countries do you ship to?
We ship to European Union countries. For other regions, please check back soon as we are continually expanding our shipping options. For more information or if you have any questions, feel free to contact our customer support team.
How much does shipping cost?
Shipping costs vary depending on the destination and shipping method chosen.
- For Romania, the shipping cost is free.
- For Europe, to see the exact shipping cost for your order, enter your shipping address at checkout. You will be able to review your delivery options and costs before you complete checkout.
For more detailed information or if you have specific shipping needs, please contact our customer support team.
What are the expected delivery times?
Expected delivery times vary based on your location.
- For Romania, the estimated delivery time is 2-4 business days.
- For Europe, the estimated delivery time is 5-7 business days.
Please note that delivery times may be longer during peak periods, holidays, or due to unforeseen circumstances such as weather conditions.
You will receive a tracking number once your order has shipped, allowing you to monitor its progress and get an estimated delivery date.
If you have any questions about your delivery or need assistance, feel free to contact our customer support team.
Do you offer expedited or express delivery options?
At the moment, we're not providing express delivery option.
My package is late; what should I do?
If your package is late, follow these steps:
- Check the tracking information: Review the tracking details sent to you via email. This will provide the most up-to-date information on your package’s status.
- Allow additional time: Occasionally, deliveries may be delayed due to unforeseen circumstances such as weather, high demand, or logistical issues. In this cases, expect some delay beyond the estimated delivery time.
- Contact the carrier: If the tracking information suggests your package is delayed, you may contact the shipping carrier directly for more information.
- Reach out to us: If your package is significantly delayed or if you cannot find any updated tracking information, please contact our customer support team. Provide your order number and details so we can investigate the issue and assist you further.
- Check your address: Verify that the shipping address you provided was correct to avoid any delivery issues.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve the issue.